Fulham Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Fulham Man and Van provides removal, transport and related services. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business or organisation that books or uses our services.

Services means any removals, man and van, transport, loading, unloading, packing, storage handling or related services provided by us.

Vehicle means any van or other vehicle we use to perform the services.

Goods means the items, belongings or property being moved, transported or handled by us.

Premises means any property, building or location from or to which the goods are moved.

2. Service Scope and Area

We provide man and van and removal services primarily in Fulham and surrounding districts, with collections or deliveries to other locations by prior agreement. Our acceptance of any booking is subject to availability of vehicles, staff and reasonable travel distance for the requested service.

We reserve the right to refuse any booking or part of a booking that we consider unsafe, unlawful, impractical or beyond the reasonable scope of our services, including but not limited to access issues, severe parking restrictions, or locations that present unacceptable risks to staff, vehicles or property.

3. Booking Process

3.1 Booking requests

You may request a booking by providing full and accurate details of the job, including addresses, access information, dates, times, volume of goods, any heavy or unusual items, and any other relevant information. Quotations are based on the information you provide; if the information is inaccurate or incomplete, additional charges may apply or we may not be able to complete the job as quoted.

3.2 Acceptance of booking

A booking is only confirmed when we expressly accept it and you have accepted our quotation and any applicable terms. We may require a deposit for certain bookings. We are not obliged to accept every request and may decline or propose alternative arrangements.

3.3 Changes to bookings

Any changes to your booking, including changes to date, time, addresses, scope of work, number of items or access arrangements, must be communicated to us as early as possible. All changes are subject to availability and may result in revised charges. We reserve the right to treat significant changes as a new booking.

3.4 Access and parking

You are responsible for ensuring reasonable access for our vehicle and team at both collection and delivery locations. This includes arranging necessary parking permissions, visitor permits or suspension of parking bays where required. Waiting time and additional costs incurred due to insufficient access or parking arrangements may be charged to you.

4. Quotations and Pricing

4.1 Basis of quotations

Our quotations are based on the information you provide, including location, floors, access constraints, approximate volume or list of goods, and estimated duration. Quotations may be offered as hourly rates, fixed prices or a combination of both, as specified at the time of booking.

4.2 Exclusions

Unless expressly stated, our quotations do not include insurance of goods, disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing materials, lifting items through windows or over balconies, removal of doors or windows, disposal of waste, or any specialist services that require additional equipment or qualifications.

4.3 Variations and additional charges

If the actual work differs from the description provided at the time of quoting, or if there are delays or complications beyond our control, additional charges may apply. These may include charges for waiting time, longer duration, additional staff, extended travel, congestion or toll charges, extra flights of stairs, or the handling of items not originally disclosed.

5. Payments

5.1 Payment methods

We accept payment by the methods advised at the time of booking. Full payment is due in accordance with the agreed terms, either in advance, on completion of the job, or as otherwise specified for business customers or repeat clients.

5.2 Deposits

We may request a deposit to secure your booking. Deposits are generally non-refundable if you cancel outside our stated cancellation terms, except where required by law. Any deposit paid will be applied against the final invoice.

5.3 Late or non-payment

If payment is not made when due, we reserve the right to charge interest on overdue amounts, suspend services, retain goods in our possession until full payment is received, and pursue recovery of any unpaid sums. You will be liable for all reasonable costs of collection, including administrative and legal costs, where permitted by law.

6. Cancellations and Amendments

6.1 Your right to cancel

You may cancel or amend your booking by giving us reasonable notice. Our cancellation policy may vary depending on the size and type of job, but as a general guideline:

If you cancel more than 7 days before the scheduled service date, any deposit may be refunded at our discretion, subject to reasonable administrative costs.

If you cancel within 7 days but more than 48 hours before the service, we may retain part or all of the deposit to cover lost bookings and preparation costs.

If you cancel within 48 hours of the scheduled start time, we may charge up to the full quoted amount or a minimum charge, whichever is higher, to cover staffing and vehicle allocation.

Specific cancellation terms provided with your quotation or booking confirmation will prevail over the general terms above.

6.2 Our right to cancel or reschedule

We may cancel or reschedule a booking due to circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures or safety concerns. In such cases, we will aim to offer an alternative date or a refund of any deposit paid, but we will not be liable for any consequential losses arising from such cancellation.

7. Customer Responsibilities

7.1 Packing and preparation

Unless otherwise agreed, you are responsible for properly packing, securing and labelling your goods before the arrival of our team. Fragile or valuable items should be suitably protected. We are not responsible for loss or damage resulting from inadequate packing, improper labelling or concealed defects in goods.

7.2 Fragile and high value items

You must notify us in writing in advance of any particularly fragile, valuable or unusual items, including but not limited to antiques, artwork, glass, electronics, jewellery, cash, documents or items of sentimental value. We may refuse to carry certain items or require additional packing, handling or insurance arrangements.

7.3 Safety and conduct

You must ensure that the premises are safe and suitable for our staff to work in, including safe access routes, clear stairways and the absence of hazards. You must not ask our staff to perform any task that is unsafe or unlawful. Abusive, threatening or inappropriate behaviour towards our staff will not be tolerated and may result in immediate termination of the service without refund.

8. Items We Do Not Carry

We will not carry, move or handle any of the following without our prior written consent and, where required, additional arrangements:

Explosive, flammable or hazardous materials, including gas cylinders, fuel, chemicals and paints.

Illegal goods, stolen property or items in breach of regulations.

Live animals, plants requiring special handling, perishable food goods or items requiring controlled temperatures.

Any item which, in our reasonable opinion, poses a risk to health and safety, the environment, our staff, vehicles or other goods.

9. Liability and Limitations

9.1 Our duty of care

We will exercise reasonable skill and care in providing our services. However, our liability for loss or damage is subject to the limitations in this section and elsewhere in these Terms and Conditions.

9.2 Exclusions from liability

We are not liable for loss or damage arising from:

Wear and tear, gradual deterioration, pre-existing damage or inherent defects in the goods.

Insufficient or improper packing by you or a third party.

Handling goods against our advice or where we have expressed concerns about safety.

Acts, omissions or instructions of the customer or any person acting on the customer’s behalf.

Events beyond our reasonable control, including but not limited to accidents, theft, weather conditions, traffic, delays or third-party actions.

9.3 Limit on compensation

To the fullest extent permitted by law, our total liability for any claim arising out of or in connection with the services, whether in contract, tort or otherwise, is limited to the lesser of the cost of repairing or replacing the item, or a reasonable sum proportionate to the service charges for the job concerned. We are not liable for any indirect, consequential or economic loss, including loss of profits, business interruption, emotional distress or loss of opportunity.

9.4 Customer insurance

We strongly recommend that you maintain adequate insurance cover for your goods during removal and transit. Our services do not automatically include comprehensive insurance for your belongings. You are responsible for checking your own insurance arrangements and any limitations that may apply.

10. Delays and Waiting Time

We aim to arrive at the agreed time but cannot guarantee precise arrival or completion times due to factors such as traffic, parking, access or earlier jobs running over. We will not be liable for losses resulting from arrival or completion outside estimated times.

If our team is delayed at collection or delivery due to circumstances beyond our control, including waiting for keys, lack of access, packing not completed or parking delays, we may charge waiting time at our standard hourly rates.

11. Waste, Disposal and Environmental Regulations

11.1 Waste and unwanted items

We are a removal and transport service and not a licensed waste carrier unless expressly stated. We will not remove or dispose of waste, rubbish or unwanted items as part of a standard removal service. If you require disposal of items, this must be agreed in advance and may be subject to additional charges and regulations.

11.2 Prohibited disposal

We will not fly-tip, abandon or unlawfully dispose of any goods. Any request or suggestion that we dispose of items in breach of environmental or local waste regulations will be refused. You remain responsible for lawful disposal of all unwanted items unless we have expressly agreed to undertake this as a separate, compliant service.

11.3 Compliance with regulations

Where we agree to remove items for disposal, we will comply with applicable waste and recycling laws and may use authorised waste transfer facilities or partners. You may be required to provide confirmation that you have the right to dispose of the items and that they do not contain hazardous materials.

12. Complaints and Claims

12.1 Reporting issues

If you have any concerns about our service, you should raise them as soon as possible, ideally on the day of the move. For any claim relating to loss or damage, you must notify us in writing within a reasonable time, giving full details of the issue and supporting evidence where available.

12.2 Investigation

We will investigate your complaint and may request access to inspect any alleged damage or loss. You must not repair, replace or dispose of any damaged items without giving us a reasonable opportunity to inspect them, as this may affect our ability to assess and resolve your claim.

12.3 Resolution

Where we accept responsibility, we may offer repair, replacement, a goodwill gesture or financial compensation up to the limits set out in these Terms and Conditions. Our decision will take into account the age, condition and value of the items and the circumstances of the move.

13. Data Protection and Privacy

We collect and process personal information necessary to handle enquiries, bookings and service delivery. This may include your name, contact details, addresses and job information. We will handle your personal data in accordance with applicable data protection laws and use it only for legitimate business purposes, such as providing services, managing accounts, improving customer experience and complying with legal obligations. We will not sell or misuse your data.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, including any non-contractual disputes or claims.

15. General Provisions

15.1 Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 Entire agreement

These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or understandings.

15.3 No waiver

Any failure or delay by us in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.4 Updates to Terms and Conditions

We may update these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that service. Continued use of our services after changes are posted will constitute your acceptance of the updated terms.