Fulham Man And Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Fulham Man And Van provides domestic and commercial removal, transport, loading, unloading, and related moving services. By making a booking, requesting a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. The purpose of this document is to create a clear, fair, and practical agreement covering the booking process, payment arrangements, cancellations, liability, waste handling, and other service conditions.

In these terms, “we”, “us”, and “our” refer to the service provider operating under the Fulham Man And Van name. “You” and “your” refer to the customer, including any person acting on behalf of a business, household, landlord, tenant, or authorised representative. These terms apply to all standard van services unless a separate written agreement states otherwise.

Our service is designed to support moves of varying sizes, including single-item transport, partial loads, and full property moves. While we aim to be flexible, all work is subject to availability, safe access, legal compliance, and accurate information provided by the customer. We may refuse or suspend a service where there is a risk to health and safety, vehicle legality, property security, or where the requested work would involve prohibited materials or unlawful activity.

1. Booking Process and Service Confirmation

A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment. Customers must provide accurate details at the time of booking, including collection and delivery addresses, access restrictions, item descriptions, floor levels, parking considerations, and any special handling requirements. If the information supplied is incomplete or incorrect, the booking price, timing, or vehicle size may need to be revised.

We may provide a quotation based on the information given by the customer. Quotes are usually calculated using factors such as distance, labour required, number and type of items, property access, waiting time, and any agreed extras. Unless stated in writing, quotations are estimates only and may change if the actual service differs from the original description. A revised price may apply where additional items, delays, difficult access, or unsafe conditions are encountered.

The customer is responsible for ensuring that someone authorised is available at both collection and delivery points if required. If no authorised person is present and the service cannot be completed safely, we may charge for waiting time, a failed collection, redelivery, or storage-related costs where applicable. We reserve the right to take reasonable instructions from any person who appears to have authority to act on the customer’s behalf.

2. Payments, Charges, and Pricing

Payment terms will be confirmed at the time of booking or before work begins. Unless otherwise agreed, payment is due on completion of the service, although some bookings may require a deposit or full prepayment to secure the date and vehicle. We accept payment methods that we make available from time to time, and the customer must ensure that funds are available when payment becomes due.

Prices may include labour, fuel, and vehicle use, but additional charges may apply for congestion, parking penalties, tolls, waiting time, staircase carries, long carries, assembly or disassembly, and disposal of waste or unwanted items. Where possible, these costs will be explained in advance. Any charge arising from circumstances not reasonably foreseeable at the time of quotation may be added to the final invoice, provided it is reasonable and properly evidenced.

If payment is overdue, we may suspend further services, withhold delivery, or recover reasonable costs incurred in pursuing the debt, including administrative costs and interest where permitted by law. Title to goods does not transfer to us, but we may lawfully retain possession of items in our care only to the extent permitted by applicable law or until outstanding sums are paid, where such retention is legally available.

Promotional discounts, if offered, apply only under the conditions stated at the time of issue and may be withdrawn or amended without notice for future bookings. Any estimate or special rate is valid only for the specific service, date, and scope agreed. Prices quoted in advance are based on the circumstances disclosed by the customer and on the assumption that access, loading conditions, and item descriptions are accurate.

3. Cancellations, Changes, and Delays

Customers may request to cancel or reschedule a booking, but charges may apply depending on the timing of the request and any costs already incurred. Cancellations made with sufficient notice may qualify for a refund of any deposit, unless non-refundable arrangements, equipment hire, or third-party costs have already been committed. Where a booking is cancelled at short notice, a cancellation fee may be charged to cover reserved vehicle time and staffing.

If you wish to change the scope of the service, the date, or the time slot, we will try to accommodate the request, but we cannot guarantee availability. Any change may affect the final price or the vehicle and crew allocated. We are not responsible for delays caused by traffic, weather, road closures, access issues, customer unavailability, or events beyond our reasonable control, though we will act reasonably to minimise disruption.

If we must cancel or postpone a booking for reasons within our control, we will normally offer an alternative date or refund any prepayment for the affected portion of the service. We are not liable for indirect losses arising from a cancellation or delay, such as loss of earnings, missed deadlines, or inconvenience, except where liability cannot legally be excluded. Nothing in these terms limits your rights under applicable consumer law.

4. Service Standards, Customer Duties, and Access

The customer must ensure that the premises, items, and access routes are prepared for safe loading and unloading. This includes clearing walkways where reasonably possible, securing pets, arranging parking permissions where required, and notifying us of fragile, heavy, hazardous, or high-value items. If the customer requests the movement of special items, they must disclose this in advance so that suitable equipment and labour can be allocated.

We will take reasonable care when handling goods, but the customer remains responsible for ensuring that items are adequately packed, labelled, and protected unless packaging has been expressly included in the service. We are not responsible for damage resulting from poor packing, pre-existing defects, hidden weaknesses, unsecured contents, or the ordinary risks of handling items that have not been properly prepared for transport.

Where disassembly, reassembly, or placement of items is requested, we will carry out the work with reasonable skill and care. However, we may refuse to dismantle or reassemble items that appear unsafe, unstable, or likely to be damaged by the process. Any instruction to move heavy objects, appliances, furniture, or equipment is subject to safe lifting practices and the condition of the item at the time of service.

5. Liability, Loss, and Insurance

Our liability is limited to losses that are a direct and foreseeable result of our negligence or breach of contract. We are not responsible for indirect or consequential losses, including lost profits, missed opportunities, emotional distress, or business interruption, except where such exclusion is not permitted by law. Where we are legally liable for loss or damage, our obligation will normally be limited to the repair, replacement, or reasonable compensation for the affected item, subject to evidence of value and condition.

Customers must notify us of any damage, shortage, or concern as soon as reasonably possible after the service, and in any event within a reasonable time. Claims should include photographs, item descriptions, and proof of value where available. Failure to report damage promptly may affect our ability to investigate and may reduce or limit any remedy. Any claim arising from hidden damage, existing wear, or inaccurate customer information may be rejected.

We may maintain appropriate insurance cover for public liability and, where applicable, goods in transit, but insurance does not create an unlimited promise of compensation. Some items may be excluded from cover, including cash, jewellery, important documents, antiques, restricted items, and goods of exceptional value unless agreed in writing in advance. Customers should consider whether additional insurance is needed for particularly valuable or irreplaceable possessions.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where a limitation of liability is unenforceable, the remainder of these terms will continue to apply. We accept responsibility only for the level of care that the law requires and only within the boundaries of the service agreed.

6. Waste Regulations and Prohibited Items

Where waste removal, disposal, or clear-out work is included, the customer must only present items that may lawfully be handled and disposed of by a service provider operating under the relevant waste regulations. The customer must disclose the nature of any waste before collection, including whether items are general household waste, furniture, electrical goods, green waste, or mixed materials. We may refuse any item that is hazardous, contaminated, improperly packaged, or not suitable for legal transport.

The customer confirms that any waste handed over for collection is theirs to dispose of or that they have full authority to arrange disposal. We do not accept responsibility for items handed over unlawfully or without proper authority. Where necessary, we may ask the customer to confirm the source of waste or to provide additional information to support lawful transfer. If any item is misdescribed, we may cancel the waste portion of the service or charge additional costs for lawful handling.

Items that commonly require special control include chemicals, gas cylinders, paint, asbestos, clinical waste, needles, solvents, pressurised containers, flammable materials, and certain electrical or electronic products. These may not be accepted unless expressly agreed in writing and unless handling, transport, and disposal can be lawfully performed. If prohibited goods are discovered during the service, we may stop the work immediately and seek instructions, but we are under no obligation to continue where doing so would breach the law or create a safety risk.

We may separate, sort, or load waste for disposal as part of the service, but we do not act as the customer’s legal agent for regulatory compliance. The customer remains responsible for ensuring that all items presented for collection are lawful, declared honestly, and suitable for disposal. Any charges arising from incorrect classification, contamination, or enforcement action may be passed on to the customer where reasonably attributable to their breach of these terms.

7. Suspension, Refusal of Service, and Termination

We may refuse, suspend, or terminate the service where the customer acts abusively, provides misleading information, requests unlawful conduct, fails to make payment, or creates an unsafe working environment. We may also stop work if access is blocked, goods are more numerous or heavier than stated, or the property conditions make the task unsafe or impracticable. In such cases, any time already spent and reasonable costs incurred may be charged.

If a job cannot be completed because the customer has failed to prepare adequately, we may treat the service as partially performed and charge accordingly. We are not required to continue working where there is a risk of injury, damage, legal breach, or misuse of our equipment. Any decision to stop or refuse work will be made reasonably and in good faith, taking account of the circumstances at the time.

Termination of the service does not affect rights or obligations that have already arisen, including payment for work completed, cancellation fees, or claims that survive termination. Clauses relating to liability, waste, payment, and governing law continue to apply after the service has ended.

8. Data, Communications, and General Terms

We may use the contact details and service information supplied by the customer to administer the booking, issue invoices, and communicate operational updates. Personal data will be handled in accordance with applicable UK data protection laws and only for legitimate business purposes connected with the service. Customers should ensure that any information shared with us is accurate and kept up to date where necessary.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking unless a later version is expressly accepted in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Failure by us to enforce any right or provision under these terms does not mean that we waive that right in the future. Any waiver must be in writing to be effective. Headings are included for convenience only and do not affect the interpretation of the terms. References to one gender include all genders, and words in the singular include the plural where the context allows.

9. Governing Law

These Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or connected with the service, including questions about its formation, validity, interpretation, performance, or enforcement, will be handled by the courts of England and Wales, unless mandatory consumer protection rules provide otherwise. If the customer is based outside England and Wales, these terms will still apply to the extent permitted by law.

Nothing in this governing law clause limits any statutory rights you may have as a consumer or business customer under applicable UK law. If a dispute arises, both parties should act reasonably and seek an amicable resolution where possible before starting formal proceedings. However, the existence of informal discussions does not remove the right to pursue legal remedies where necessary.